Description

LGA SmartRoam lets you save up to 65% when you keep in touch with family and friends in Singapore! As long as you are a Roaming Subscription customer, you will never have to worry about high charges with LGA SmartRoam.

• SmartRoam is only available on GSM networks that support USSD platforms. Thus, some foreign operators' networks may not support SmartRoam. When you encounter connection problems, please retry using an alternative network
• SmartRoam is available for calls made to Singapore numbers only
• Calls are charged in blocks of 1 minute
• Calls diverted to voicemail will not be connected
• An unsuccessful call displays this message: "The call is not successful, please try again later."
• SmartRoam call charges start when the phone rings, regardless of whether the call is connected

Connection in 3 easy steps

Step 1: Dial

Step 2: The message "Accepted" will appear on your mobile's screen.

Step 3: You will then receive a call from us where we will connect you to the party you are calling.

Dial:

LGA SmartRoam SMS service lets you send a SMS back to a Singapore number at a flat rate, giving you up to 83% worth of savings wherever you roam.

• There is a time frame of 40secs to enter the message, failing which a timeout will occur
• SmartRoam SMS is a USSD based solution and will only be available on networks that support USSD platforms.

Step1: Dial

Step 2: Type your SMS in the message box.

Step 3: Click OK to send the SMS to the mobile number you keyed in earlier

Step 4: You will receive a message to indicate that your message has been successfully sent.

Step 1: Dial

Step 2: You will see a list of Template Messages.

Step 3: Type the number of the message you wish to send (eg. 1) and click OK.

Step 4: You will receive a message to indicate that your message has been successfully sent.

FAQ

Questions

1. What happens if I am unable to complete typing my SMS within 40 seconds?
2. If I am timed-out of my request, will I be charged for the SmartRoam SMS?
3. If I am roaming in Malaysia, can I send a SmartRoam SMS to my friend who is roaming in Hong Kong?
4. Can I send a SmartRoam SMS to multiple recipients concurrently?
5. Can I send a SmartRoam SMS to a friend in Malaysia who is holding a Malaysia SIM card?

Answers

1. What happens if I am unable to complete typing my SMS within 40 seconds?

You will receive a prompt informing you that the request has timed-out. You can resend another request.



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2. If I am timed-out of my request, will I be charged for the SmartRoam SMS?

No. Only messages that are sent successfully will be charged.



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3. If I am roaming in Malaysia, can I send a SmartRoam SMS to my friend who is roaming in Hong Kong?

Yes, as long as your friend is a subscriber of any service provider in Singapore, he will be able to receive the SmartRoam SMS, even when he is roaming.



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4. Can I send a SmartRoam SMS to multiple recipients concurrently?

No, at the moment, you can only send the SmartRoam SMS to a single recipient.



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5. Can I send a SmartRoam SMS to a friend in Malaysia who is holding a Malaysia SIM card?

No, you will not be able to because currently you can only send SmartRoam SMS to Singaporean subscribers and not subscribers of service providers in other countries.



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