Description

LGA Broadband Voice Service - About ZIPDial

Top up your account online!  

FAQ

Questions

1. How do I enable GPRS setting in order for me to use the ZIPDial?
2. Received SMS on the ZIPDial link disappear after the 1st time. Where to find the SMS after that?
3. When using Mobile Callback, how do I access my mobile phone's native contact list to select the number to dial?
4. How to access native address book from the ZIPdial Application?
5. When using Mobile Callback, how do I access my mobile phone's native contact list to select the number to dial?
6. If I change my mobile number, how am I able to receive callback to the new mobile number?
7. My mobile number is private number, whenever I try to do a Mobile Callback, it fails, why this happen?
8. How to initiate a callback by sending SMS?
9. How do I add my callback number via the Member portal?
10. How do I trigger a callback via the Member portal?

Answers

1. How do I enable GPRS setting in order for me to use the ZIPDial?

Singtel

• Call *43327. You will receive an SMS
• Follow the instruction in the SMS
• Alternatively, call 1626 for activation
M1

• Call 1627 for activation
• Alternatively, send activation request via SMS to 109
• For Nokia phone e.g. enter 6230
• For Sony Ericsson Phone e.g. T68 enter 68
• You will then receive two AP, GPRS setting on your mobile phone. Save both settings
Starhub

• Call 1633 for activation




^ Top




2. Received SMS on the ZIPDial link disappear after the 1st time. Where to find the SMS after that?


• For Nokia Series 40 phones, the received SMS is in the "Service Inbox" (Menu > Services > Service Inbox)
• For Nokia Series 60 phones, the received SMS is in your "Inbox" (Menu > Message > Inbox)
• For Sony Ericsson phones, the received SMS is in your "Inbox" (Menu > Message > Inbox)




^ Top




3. When using Mobile Callback, how do I access my mobile phone's native contact list to select the number to dial?

For Nokia / Samsung phone once you receive the incoming call:

• Select "Option"
• Select "SendDTMF"
• Search for the number that you wish to dial
• Then select "DTMF"
• After which the mobile will start to dial the number that you have selected.
For Sony Ericsson phone, once you receive the incoming call:

• Select "Main Menu"
• Select "Phonebook"
• Select "Find & Send"
• Search for the number you wish to dial
• Select "Send" then it will display the number, then you will select "Send" again after which the module will start to dial the number that you have selected




^ Top




4. How to access native address book from the ZIPdial Application?


• For Nokia phones, select "Options / Search" or "Options / Add" from contacts
• For Sony Ericsson phones, select "Look Up" then select the number from "Contacts"




^ Top




5. When using Mobile Callback, how do I access my mobile phone's native contact list to select the number to dial?

For Nokia / Samsung phone once you receive the incoming call:

• Select "Option"
• Select "SendDTMF"
• Search for the number that you wish to dial
• Then select "DTMF"
• After which the mobile will start to dial the number that you have selected.
For Sony Ericsson phone, once you receive the incoming call:

• Select "Main Menu"
• Select "Phonebook"
• Select "Find & Send"
• Search for the number you wish to dial
• Select "Send" then it will display the number, then you will select "Send" again after which the module will start to dial the number that you have selected




^ Top




6. If I change my mobile number, how am I able to receive callback to the new mobile number?

Please note that if you change your mobile number to change the callback number, which can be done via ZIPDial application or via Member portal

• Via ZIPDial application

• Launch the application on your mobile
• Select "Setting"
• Select "Register"
• Edit the Callback number
• Edit the SMS Reply number
• Select "Options"
• Select "Save"

• Via the Member portal

• Login to the Member Portal
• Select "My callback number list"
• Select your old mobile number, by selecting the checkbox
• Select "Delete selected number"
• Select "Add Callback Number"
• Enter the new mobile number to the field "callback number"
• Enter ant name for this callback number
• Then press the "Add" button
• The new callback number will be added





^ Top




7. My mobile number is private number, whenever I try to do a Mobile Callback, it fails, why this happen?

Mobile callback will not work for mobile with private number because the server is unable too recognize which number the call was made from. To use the service, please deactivate the hide Caller ID display service or phone feature.



^ Top




8. How to initiate a callback by sending SMS?

Firstly, you have to change your callback mode to "SMS"

• Launch the ZIPDial application on the mobile phone
• Select "Setting"
• Select "Register"
• Set the callback mode to "SMS"
• Select options, then select "Save"
Then when you try to make "Phone Call" the application will send on SMS, after which you will receive a call.








^ Top




9. How do I add my callback number via the Member portal?


• Select "My Address Book"
• Select "Add Callback Number"
• Enter the callback number
• Enter any name for this new callback number
• Then press the "Add" button
• The new callback number will be added








^ Top




10. How do I trigger a callback via the Member portal?


• Ensure that you have added your callback number first. You will be able to check this when you click on "My Address Book"
• Select "Callback Now"
• Select the callback number where you want to receive the call to or you can enter different callback number where you wish to receive the call
• Enter the number that you wish to call under the "destination number" field
• Then press "Dial" button




^ Top

Downloads

Contact Us